Understanding the Ratings at Appartement Cassia
At Appartement Cassia, each customer review is given a score ranging from 1 to 10. To calculate the overall score displayed on the establishment’s page, we sum up all the received scores and divide the total by the number of reviews. Additionally, guests can provide separate “detailed ratings” in essential categories such as location, cleanliness, staff, comfort, amenities, value for money, and free Wi-Fi connection. It’s important to note that these detailed ratings and overall scores are independently submitted by customers and are not directly related.
Leaving a Comment on Appartement Cassia
If you have stayed at or visited Appartement Cassia, you have the opportunity to leave a comment through our platform. Even if you didn’t actually stay overnight, but simply visited the establishment, you can still share your experience. If you need to modify a comment you’ve already submitted, please reach out to our Customer Service team.
Fighting Fake Reviews
To maintain the credibility of our platform, we employ automated systems and specialized employees to detect and remove any fake reviews. We take the necessary actions against those responsible for such reviews. If you come across any suspicious activity, please report it to our Customer Service team, and our fraud detection team will conduct a thorough investigation.
Our Comment Policy
Ideally, we would publish all customer reviews we receive, whether positive or negative. However, we do not display comments that include or refer to any of the following:
- Politically sensitive remarks
- Promotional content
- Illegal activities
- Personal or sensitive information (email addresses, phone numbers, credit card details, etc.)
- Insults, sexual content, hate speech, discriminatory remarks, threats, or references to violence
- Unwanted and fraudulent content
- Animal cruelty
- Identity theft (e.g., if a comment author pretends to be someone else)
- Any violation of our guidelines for customer reviews
Timeliness of Reviews
To ensure the relevance of comments, we only accept reviews submitted within 3 months after the guest’s departure from the establishment. We may also stop displaying reviews that are more than 36 months old or if the property has changed ownership.
Appartement Cassia has the option to respond to customer comments, providing a platform for open communication and addressing any concerns or feedback.
Sorting and Filtering Comments
If multiple comments are displayed, the most recent ones will appear first, considering other factors such as the language of the comment, whether it’s a rating-only submission, or if the evaluation includes additional comments. If desired, you can sort and filter comments based on factors like date, rating, etc.
Occasionally, we may feature ratings from other well-known travel websites. In such cases, we will clearly indicate the source of the ratings.
Guidelines for Commenting
These guidelines aim to ensure that the content displayed on Ratingperson remains relevant and suitable for all audiences while allowing freedom of expression and diverse opinions.
- Contributions should focus on the experience at the establishment. The more detailed and helpful the comments, the better they can assist other travelers in making informed decisions. Please refrain from including personal, political, ethical, or religious remarks. Promotional content will be removed, and any issues regarding Booking.com’s services should be redirected to our Customer Service or Partner Service.
- Contributions should be suitable for all audiences. Avoid using obscene language directly or indirectly, regardless of the language used. Hateful content, discriminatory remarks, threats, sexually explicit comments, violence, and the promotion of illegal activities are strictly prohibited.
- All content must be authentic and unique. Comments hold greater value when they originate from genuine and reliable sources. Your contribution should be your own. Booking.com’s partner establishments should not write content on behalf of their guests or offer financial incentives in exchange for reviews. Posting negative reviews to reduce a competitor’s rating will not be tolerated.
- Respect the privacy of others. Booking.com makes an effort to conceal email addresses, phone numbers, website addresses, social media accounts, and similar information.
- The opinions expressed in the comments are those of Booking.com users and partner establishments, not Booking.com itself. Booking.com assumes no responsibility for the comments and responses of users. Booking.com acts as a distributor (with no obligation to verify) and not as a publisher of such content.
By default, customer comments are sorted by date and other additional criteria to display the most relevant comments first, including your preferred language, comments with text, and non-anonymous comments. Additional sorting options may be available (by traveler type, rating, etc.).
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For more information about Appartement Cassia, visit Ratingperson.