Delivery is available nationwide in South Africa and will typically take 2 – 5 working days from Monday to Friday (excluding public holidays). Please ensure that payment is made and the order is confirmed before 12:00 PM to avoid any delays. Shipments to outlying areas may experience an additional delay of up to 24 hours.
The delivery fee is determined based on the value of your order. Here are the different delivery fees based on the type of products:
- Orders over R500 (excluding TV’s, Large Appliances, Furniture, Beds, Large Items & Sports Equipment): Free Delivery
- Orders under R500: R75.00
- TV’s: R120.00
- Large Appliances, Beds, Inverters, Portable Inverters, Generators, Outdoor & Sports equipment: R220.00
- Large Items, DIY & Furniture: R300.00
- Delivery service will begin once payment confirmation is received, unless supporting documents are required, such as the verification of a TV License with a valid ID.
- Deliveries are generally made within the selected delivery timeframe after collection from the dispatch point and between major centers from Monday to Fridays.
- Our delivery hours are from 08:00 AM to 05:00 PM, Monday to Friday, for both business and residential addresses.
- Please note that no deliveries will be made on weekends or public holidays.
If we are unable to reach anyone at the specified delivery address to receive and sign for the goods at the scheduled time, we will notify you of the failed delivery. We will then reschedule the delivery as soon as possible.
Damaged, Faulty, or Incorrectly Delivered Items
In the unfortunate event that you receive a damaged product, please notify us within 24 hours of receiving the delivery. You can contact us at 0860 459 459 or [email protected]. Our team will arrange for the damaged product to be collected, and a replacement will be delivered to you within 3 business days.
If the incorrect items or quantity of items are delivered to you, please notify us immediately at 0860 459 459 or [email protected]. Our team will arrange for the incorrect items to be collected and replaced as soon as possible.
Returns & Refunds
We offer a full returns and exchanges policy. You can return or exchange goods at any of our stores by presenting the original receipt and ensuring that the product is in its original packaging and condition. Please note that a handling fee of up to 15% of the product’s value may be charged as per the CPA if the product is not in its original packaging.
The following items cannot be returned or refunded:
- Items specified as non-returnable/non-refundable items.
- Delivery and/or installation costs.
- Pre-paid cards.
- Digital content.
- Any damaged or abused items.
- Faulty/defective products after 14 days (excluding all plasma LCD & LED televisions larger than 32-inch and all large appliances).
If your purchased product becomes faulty or defective within the first six months of delivery, you can take it to any of our stores for inspection. You will be entitled to the following options as per the CPA:
- Have the product repaired.
- Have the product replaced.
- Be refunded for the purchase amount.
Please note that if the product is found to not be faulty, you will be responsible for all handling and shipping charges, including the collection and re-delivery of the product. You will also be liable if the goods are damaged or faulty due to misuse, abuse, or negligence.
The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the product.
Refunds may take up to 10 days to reflect in your bank account. If you do not receive your refund within 10 days, please contact us at 0860 459 459.
Remember, for all your tech needs, visit Ratingperson.