Welcome To Titanic Hotels | Hwaidak Hotels & Resorts

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Hwaidak Lodges & Resorts takes the problem of safeguarding your privateness critically. All data we gather from lodge visitors, guests to the web site, and the way in which during which makes use of this data is to higher serve your wants.

This Privateness Discover has been adopted by all the distinct authorized entities that handle and function Hwaidak Lodges & Resorts branded motels & resorts. These entities embody “Titanic Royal Resort”, “Titanic Palace”, ” Titanic Resort & Aqua Park and “Titanic Seaside Spa & Aqua Park”.

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Please learn this coverage rigorously to grasp our insurance policies and practices relating to your data and the way we are going to deal with it. By accessing or utilizing our platforms, you conform to this privateness coverage.

What private data will we gather?

Private data is any data which will determine or relate to you as an identifiable particular person. The private data that we gather about you possibly can embody:

  • Identification data – corresponding to identify, age, gender, passport data, or knowledge from government-issued identification playing cards;
  • Contact data – corresponding to your property handle, zip/postal code, electronic mail handle, and cellphone quantity;
  • Pictures – corresponding to CCTV pictures, publicly obtainable images, and pictures captured at occasions or throughout your keep
  • Monetary and cost data – corresponding to your bank card particulars, itemized spending, and transaction historical past;
  • Reservation data – corresponding to the kind and site of the rooms you reserve and the dates of your reservations;
  • Well being data – the place disclosed and related to the supply of providers;
  • Desire data – corresponding to particular requests, service points, and different preferences to your keep;
  • Public data – corresponding to after we assessment public platforms to grasp what you’re saying about us or the hospitality business;
  • Technical data – corresponding to details about the gadget you utilize to work together with us (together with the distinctive gadget identifier, {hardware} mannequin, IP handle, geolocation, working system and model, and cellular community data and distinctive gadget identifiers, within the case of our cellular App); and
  • Correspondence data – while you contact us, corresponding to to ship an inquiry or make a request, any correspondence or software could also be stored and added to your private data.

We use your private data for the next functions:

  • To allow you to make use of our web site.
  • To assist us acknowledge or determine you and any accounts you maintain with us.
  • To offer superior customer support to you;
  • To help us in making your reservation and offering the providers you request at any of our properties;
  • To course of transactions by way of our web site (together with taking cost for purchases you could make by way of our web site) and to help in any inquiries about your transaction;
  • For billing functions in relation to your stick with us;
  • To substantiate prior transactions and reconcile statements or invoices;
  • To contact you in relation to issues that come up out of your stick with us;
  • To ship you newsletters or advertising and marketing communications relating to our properties and to advise you of promotions or to tell you of affords or different data which may be of curiosity to you (if, the place required, you individually present your consent for us to take action);
  • To personalize and improve your on-line and visitor expertise;
  • To conduct surveys or focus teams to obtain your views of our properties and repair supply (if, the place required, you individually present your consent to this);
  • To reply to a particular “Data Request” from you about one in all our motels, and cope with another inquiries, correspondence, issues, or complaints you may have raised;
  • For advertising and marketing, promoting, and promotional functions, corresponding to by way of one in all our on-line promotions or on third occasion social networks, constant together with your preferences and relevant legislation;
  • To research buyer developments and insights
  • To function our enterprise, together with for inside functions corresponding to auditing, knowledge evaluation, statistical and analysis functions, and troubleshooting to assist us enhance our providers.

We use your private data on the next foundation:

  • To adjust to authorized and regulatory obligations, together with monetary reporting necessities imposed by authorities regulators and our auditors;
  • To enter into agreements with you, and to carry out our settlement to supply providers to you while you stick with us;
  • For respectable enterprise functions – utilizing your private data helps us to function and enhance our enterprise and decrease any disruption to the providers that we might provide to you. It additionally permits us to make our communications with you extra related and personalised to you, and to make your expertise of our providers extra environment friendly and efficient;
  • As a result of you may have given your consent – at occasions we might ask to your consent to permit us to make use of your private data for a number of functions. See the “Your Rights” part for extra details about the rights that you’ve if we course of your data on the premise of your consent;
  • For functions disclosed on the time you present your private data or as in any other case set forth on this Privateness Discover; or
  • For the institution, train, or protection of authorized claims or proceedings.

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How and from what sources are private data collected?

For every of the classes of private data and functions described above, we collect data while you present it to us, or work together with us straight, for instance:

  • while you create a profile or register to entry an present profile on our web site;
  • while you make a purchase order by way of our web site;
  • If you make a reservation on-line or by contacting a specific lodge straight or throughout your keep at a lodge, together with data offered throughout check-in.

We additionally gather your private data whereas monitoring our know-how instruments and providers, together with remark playing cards and electronic mail communications despatched to and from Hwaidak Lodges & Resorts.

We might also obtain details about you from different sources, corresponding to our enterprise companions and publicly obtainable sources, or from different members of your touring occasion or different people. We mix data that we’ve got about you from varied sources, together with the knowledge that you’ve offered to us.

Lastly, we might gather your {photograph} from publicly obtainable sources in order that we are able to acknowledge you with a purpose to give you superior customer support.

Cookies and different knowledge

We gather data robotically from you thru the usage of cookies, pixel tags, and comparable applied sciences while you go to our web site or learn our emails, and we might use third-party companions to gather this gadget and utilization data. For instance, we gather details about how you utilize our web sites, such because the pages you go to or hyperlinks you click on and should you use a number of gadgets, and details about the gadget you utilize, such because the IP handle, gadget kind, working system, and a singular ID that enables us to uniquely determine a browser, cellular gadget or account (together with, e.g., a persistent gadget identifier or AdID), and different such data. If permitted by your gadget settings, we and our third-party suppliers might gather location knowledge by way of GPS, Wi-Fi, or different strategies to personalize and improve your on-line expertise and to enhance the effectiveness of our web site, affords, promoting, communications, and customer support. We gather analytics knowledge or use third-party analytics instruments to assist measure visitors and utilization developments and to grasp extra concerning the demographics and behaviors of our customers.

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We, or our third-party companions, might use the information collected by way of cookies and comparable applied sciences to recollect data in order that you’ll not should re-enter it throughout your go to or the following time you go to the web site; present customized, personalised content material and knowledge; determine and make contact with you throughout a number of gadgets; present and monitor the effectiveness of our web site and carry out analytics; diagnose or repair know-how issues; detect or stop fraud or different dangerous actions, and in any other case to plan for and improve our on-line properties and providers.

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We might also use third-party promoting corporations to serve ads relating to items and providers which will curiosity you while you entry and use our web sites. To serve such ads, these corporations place or acknowledge a singular cookie in your browser (together with by way of the usage of pixel tags). For extra details about our and our third-party companions’ use of cookies and associated applied sciences to gather data robotically

How will we defend private data?

We use quite a lot of bodily, technical, and administrative safety measures and applied sciences to assist protect the integrity and safety of your private data, in step with relevant knowledge safety and privateness legal guidelines.

We endeavor to guard the privateness of your account and different private data that we maintain in our data, however sadly, we can not assure full safety. Unauthorized entry or use, {hardware} or software program failure, and different components, might compromise the safety of consumer data. Additionally, whereas we endeavor to place enough contractual protections in place, we can not assure the safety of any private data in databases hosted by third events.

The protection and safety of your data additionally rely upon you. The place we’ve got given you (or the place you may have chosen) a password for entry to sure elements of our Web site, you’re answerable for holding this password confidential. We ask you to not share your password with anybody. Sadly, the transmission of data by way of the web shouldn’t be fully safe. Though we do our greatest to guard your private data, we can not assure the safety of your private data transmitted to our Web site. Any transmission of private data is at your individual threat. We’re not answerable for circumvention of any privateness settings or safety measures contained on the Web site.

It is very important word that any e-mail communication shouldn’t be safe. It is a threat inherent in the usage of e-mail. Please pay attention to this when requesting data or sending types to us by e-mail (for instance, from the “Contact us” part of our web site). We suggest that you don’t embody any confidential data (e.g. bank card data) when utilizing e-mail. In your safety, our e-mail responses to you’ll not embody any delicate private data.

Lastly, to be prudent, please you’ll want to at all times shut your browsers if you find yourself carried out utilizing a type or the reservation web site. Though the session will terminate after a brief interval of inactivity, it’s best to shut your browsers instantly upon completion, particularly when utilizing a public pc.

Offering private data to 3rd events

For every of the classes of private data, sources of data, and functions described above, we might share sure of your private data with:

  • Different Hwaidak Lodges & Resorts, and managed properties
  • Brokers, contractors, or third-party service suppliers of Hwaidak Lodges & Resorts who present providers to Hwaidak Lodges & Resorts or on our behalf, together with as wanted to higher serve your wants as a Visitor or Proprietor
  • Others together with your consent or at your route
  • Escrow brokers, third occasion lenders, and loan-servicing brokers
  • A potential purchaser, investor, or different third events within the occasion that we’re concerned with a company enterprise transaction, corresponding to a merger, acquisition, three way partnership, or financing or sale of any enterprise or property or comparable enterprise transaction
  • Internet marketing companions, analytics, and search engine suppliers that help Hwaidak Lodges & Resorts within the enchancment and optimization of the web site, or for promoting, analytics, attribution, or analysis functions (see our Cookie Discover to study extra)
  • Our skilled advisors and auditors
  • Native or international regulators, governments, courts, legislation enforcement, and nationwide safety authorities.

The place a 3rd occasion engaged by Hwaidak Lodges & Resorts processes private data on our behalf, Hwaidak Lodges & Resorts takes steps to contractually require these events to guard your private data in a fashion in step with the ideas articulated on this Privateness Discover.

If in case you have chosen to affix a subscription record, please word that they’re solely used for inside functions and we don’t promote or lease our subscription lists to 3rd events for his or her direct advertising and marketing functions.

If Hwaidak Lodges & Resorts & Resorts suspects any illegal exercise is going down, it could examine and/or report its findings or suspicions to the police or different related legislation enforcement company.

We might also disclose data as could also be required by legislation or authorized course of, or if we moderately consider such disclosure is important to adjust to authorized course of or the cheap requests of legislation enforcement or to train or defend the rights, property, or private security of our Friends or Homeowners, or others.

Our web site and on-line providers might embody hyperlinks to third-party web sites, plug-ins, and functions. Besides the place we publish, hyperlink to, or expressly undertake or seek advice from this Privateness Discover, this Privateness Discover doesn’t apply to and we’re not answerable for any private data practices of third occasion web sites and on-line providers or the practices of different third events. To study concerning the private data practices of third events, please go to their respective privateness notices.

Transfers of your private data exterior your property nation

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Your private data could also be processed by Hwaidak Lodges & Resorts and its third-party suppliers anyplace on the earth, together with in nations the place knowledge privateness legal guidelines is probably not equal to, or as protecting as, the legal guidelines in your house nation.

Specifically, your private data will probably be saved in your visitor profile in our System positioned in Egypt and is on the market to all Hwaidak Lodges & Resorts properties.

We are going to implement applicable measures to make sure that your private data stays protected and safe when it’s transferred exterior of your property nation. These measures embody knowledge switch agreements implementing customary knowledge safety clauses.

Private data retained

Your private data will probably be saved for the time period required or permitted by legislation within the jurisdiction of any lodge holding the knowledge. This will contain retaining data following your keep. We are going to delete your private data as soon as it’s now not moderately essential for any of the needs described on this Privateness Discover.

We may also hold your private data the place we’d like to take action in reference to a authorized motion or an investigation involving Hwaidak Lodges & Resorts.

Any monetary data Hwaidak Lodges & Resorts retains will probably be protected beneath the phrases of this Privateness Discover


To guard your private data, we might require that you just show your identification to us on the time your request is made. This will contain offering us with data that we maintain on file about you (e.g. a house or enterprise handle), or we might require you to provide some type of a photograph or government-issued identification.

We perceive that you could be prefer to know what private data we maintain about you or to appropriate or delete sure data we maintain about you. We’re completely happy to help you together with your request.

Hwaidak Lodges & Resorts reserves the precise to say no a request to entry, appropriate, or delete your private data beneath sure circumstances as permitted by relevant legislation. Specifically, there could also be quite a lot of respectable enterprise the explanation why we could also be unable to delete your private data and the place we’re permitted to say no your request to delete your data.

If you don’t want to obtain advertising and marketing communications from Hwaidak Lodges & Resorts, you could point out your needs in your registration card while you stick with us or ship an e-mail to [email protected] You’ll at all times have the power to simply accept or decline any type of communication from Hwaidak Lodges & Resorts. You could unsubscribe from digital advertising and marketing communications at any time by deciding on the “unsubscribe” hyperlink included in such communications. Please word that you could be not be capable to decide out of service-related communications (e.g., account verification, transactional communications, technical and safety, and notices).


This coverage might change every now and then. Your continued use of our platforms after we make modifications is deemed to be acceptance of these modifications, so please test the coverage periodically for updates.


In case of any queries associated to this coverage, you’ll be able to contact us in one of many following methods.

E mail us at [email protected]

Name us at +2 14915

Ship us a communication to Sahl Hasheesh Highway. Field 427, Hurghada, Crimson Sea, Arab Republic of Egypt.

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